Return Policy

What is the Inspirit Essentials Return and Refund Policy?

Since every product is made to order, we don't accept returns or exchanges for buyer's remorse, wrong size, or wrong color. If an order arrives damaged, defective, or misprinted, you can request a free return or a refund.
Note: You must report any quality issue or lost package within 14 days of the delivery date (or the estimated delivery date, for packages that never arrived). Claims submitted after that window can't be honored.

What is Covered Under the Inspirit Essentials Return and Refund Policy?

You're eligible for a free reshipment or refund if:
  • The product arrived damaged or defective (for example, a manufacturing error, warped print, or ink issue).
  • The design was misprinted (wrong placement, wrong colors, wrong item).
  • The package was lost in transit.
For quality issues, you'll need to provide a clear photo of the affected product. If several items with the same design are affected, include one photo showing all of them together.

What is Not Covered Under the Inspirit Essentials Return and Refund Policy?

We don't offer a reshipment or refund if:
  • The customer ordered the wrong size or color.
  • The customer changed their mind after receiving the order.
  • The customer entered the wrong shipping address (in this case, a reshipment can be arranged, but reshipping costs apply).

How to Submit a Return or Refund Claim?

To request a Return or Refund, please contact us at support@inspiritessentials.com within 14 days of delivery.
Please include the following details in your email:
  • Order details: Your order number and the email address used at checkout.
  • Photos of the issue: Clear, well-lit photos showing the misprint, defect, or damaged area.
  • Product details: A clear photo of the garment tag or size label.
  • Proof of delivery: A clear photo of the packing slip from your parcel.
Our team reviews each report and lets you know whether it's approved.

What Happens to Returned Packages?

If a package is returned to our facility (for example, due to an invalid address), you'll get an email notification. You can then arrange a reshipment. Shipping charges will apply if the order was unclaimed at customs, returned by the customer, or an incorrect address was provided.
If you don't claim a returned item within 30 days, it's donated to charity and can no longer be reshipped.